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Contact Center Article !
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General facts about Contact Center !!!!!!!!! |
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| Automatic Speech Recognition (ASR) - Technology that recognizes spoken words and translates them into other forms. The translated content can then be converted to text, supplied as commands to a computing process or compared to saved segments of speech to verify the caller's identity. Often combined with IVRs, ASR allows callers to speak responses to questions rather than press buttons on their phones. |
