Genesys Voice Portal 

Genesys Voice Platform is a software-only solution that runs on off-the-shelf hardware and software. Genesys Voice Platform is based on VoiceXML and interoperates with any voice application that is written to this standard, empowering companies to conduct business interactions 24x7, transforming the phone from a simple communications device into a powerful, anywhere-anytime information access tool.

Tightly integrated into the Genesys product offering, Genesys Voice Platform is uniquely positioned to deliver an integrated interaction management solution that seamlessly blends self-service resources with human agents and provides enterprises a common view of the customer. Self-service resources are deployed as virtual extensions of the contact centre staff, enabling around-the-clock service, freeing agents from answering basic, repetitive questions and allowing them to focus on more complex interactions that require human involvement.

Genesys has two VoiceXML Platforms – the Genesys Voice Platform Enterprise Edition (GVP: EE) and the Genesys Voice Platform Network Edition (GVP: NE).