The Voice Application Reporter (VAR)

The Voice Application Reporter (VAR) server is a sub-component of Genesys Studio, and as such can be used within either GVP: EE or GVP: NE installations.

VAR takes logging events from Genesys Studio generated applications. The logged information is routed and stored on a separate server, where the Voice Application Report server can compute summary statistics. The reporting client offers pre-defined reports on the basic call information handled by the Voice Platform including details by application and call outcome. This application information is available on an hourly, daily, and/or weekly basis. From any browser, the supervisor or any other interested party can examine call summaries or individual call details over selected time intervals and by application type. This information can be exported to spreadsheets for further analysis.

Although VAR is designed as a single-tenant product it can still be used by GVP: NE users by installing one instance of VAR per tenant.