GVP: NE 

GVP: NE is offered for service providers interested in leveraging the capabilities of Genesys Voice Platform as an in network solution, or large, multi-site enterprises with plans to deploy a large number of ports. GVP: NE provides all of the capabilities available in the enterprise solution with added functionality, enabling multitenancy of applications within a managed service network or an enterprise.

For service providers, GVP: NE provides an enhanced communications platform that enables internal, consumer and business services on a commonly managed voice infrastructure. Service providers can realize incremental revenue by providing enhanced services, such as hosted IVR, speech-enabled self service, and integrated contact center solutions.

The following features are supported by GVP: EE and GVP: NE:

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