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Genesys Voice Portal - CCXML

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Call Progress Detection - Technology used in outbound dialing situations in which the person or object that answers an outbound call is determined by a computer device. Call Progress Detection (CPD) equipment analyzes the sounds on the receiving end of the phone call and determines what has answered the call, if answered. Result codes reflecting the outcome of the outbound dialing are handed off to the outbound calling software for determination of the next step In the outbound calling process.

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Genesys Voice Portal

Genesys Voice Portal - CCXML

Written by Administrator

Sunday, 07 June 2009 12:07

Article Index
Genesys Voice Portal
GVP: EE
GVP: NE
VoiceXML
CCXML
VoIP Standards and Drafts
Media Processing
Genesys Voice Platform interfaces with other Genesys products through Genesys Framework
Media Resource Control Protocol (MRCP)
The web server
The Voice Application Reporter (VAR)
Genesys Studio
The IP Communication Server (IPCS) handles
The VCS software has the following primary functions
GVP is composed of the following software components:
GVP Self-Service
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Page 5 of 16

• Working draft of Call Control XML (CCXML) supported
• Restricted availability feature, available for development and limited production rollouts
• Limited implementation of CCXML tags:
• Call setup
• Call teardown
• Call transfer

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Last Updated on Sunday, 05 July 2009 17:03