| Automatic Speech Recognition (ASR) - Technology that recognizes spoken words and translates them into other forms. The translated content can then be converted to text, supplied as commands to a computing process or compared to saved segments of speech to verify the caller's identity. Often combined with IVRs, ASR allows callers to speak responses to questions rather than press buttons on their phones. |
| Genesys Voice Portal - Media Processing |
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| Written by Administrator |
| Sunday, 07 June 2009 12:07 |
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Page 7 of 16 Media Processing:
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| Last Updated on Sunday, 05 July 2009 17:03 |
