DNC list management

There are two different types of DNC lists. Both types are required for regulations.

• Company’s DNC list – This list is built by direct customer requests to the company or the contact center to stop calling. For this, you should use Outbound Contact DNC list management functionality that can handle up to 1M DNC records

• National DNC Registry - This number of records is too large to be treated the same way as a company’s DNC list for performance. We recommend doing offline scrubbing of calling lists using database tools prior to running Outbound campaigns. That is removing numbers listed in the national registry from your calling lists right in database.

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