Do Not Call Features Expanded in 7.x

Outbound Contact 7.x supports do not call restrictions by phone or customer ID for a particular campaign or all campaigns. A pre-dial check can be enabled and set at different levels.

Outbound Contact Server stores records marked as NoCall in the gsw_donotcall_list. When a campaign is started, OC Server retrieves all records that are ready to be dialed from a calling list and checks them against gsw_donotcall_list. If a record retrieved from a calling list matches a record marked NoCall, OC Server does not dial this record, but instead returns it to the calling list and changes the record type to NoCall.

There is now an automated method of importing third-party do not call lists into the Do Not Call table for Outbound Contact Server. Attributes of the record distinguish internal from external records.

If the do not call list exceeds one million records, alternative methods such as using a dialing filter or running a SQL query should be used to avoid performance issues.

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