| Computer Telephony Integration (CTI) - (1) The name given to the merger of traditional telecommunications (PBX) equipment with computers and computer applications. The use of Caller ID to automatically retrieve customer information from a database is an example of a CTI application. (2) The connection between a computer and a telephone switch, which allows recording and using information obtained by telephone access. For example, CTI enables activities such as dial-up registration and fax-back. |
| Genesys Voice Portal - GVP: EE |
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Page 2 of 16 GVP: EE
GVP: EE is a voice self-service platform offering telephony communication software for carrier and PBX networks connectivity, speech engine support for advanced caller interactions, an open interface for application integration and a set of tools for application development and reporting. |
Genesys Voice Portal
