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Genesys Voice Portal - GVP: NE
Article Index
Genesys Voice Portal
GVP: EE
GVP: NE
VoiceXML
CCXML
VoIP Standards and Drafts
Media Processing
Genesys Voice Platform interfaces with other Genesys products through Genesys Framework
Media Resource Control Protocol (MRCP)
The web server
The Voice Application Reporter (VAR)
Genesys Studio
The IP Communication Server (IPCS) handles
The VCS software has the following primary functions
GVP is composed of the following software components:
GVP Self-Service
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GVP: NE 

 

GVP: NE is offered for service providers interested in leveraging the capabilities of Genesys Voice Platform as an in network solution, or large, multi-site enterprises with plans to deploy a large number of ports. GVP: NE provides all of the capabilities available in the enterprise solution with added functionality, enabling multitenancy of applications within a managed service network or an enterprise.

For service providers, GVP: NE provides an enhanced communications platform that enables internal, consumer and business services on a commonly managed voice infrastructure. Service providers can realize incremental revenue by providing enhanced services, such as hosted IVR, speech-enabled self service, and integrated contact center solutions.

The following features are supported by GVP: EE and GVP: NE:



 

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