CCXML

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Genesys Voice Portal

Automatic Call Distributor (ACD) - A system, usually serving a large contact center that automatically directs incoming calls to available sales or service representatives. With ISDN, ACDs can be programmed to read the incoming ANI, and direct the call to a specific agent while the host computer uses the ANI information to query a customer database in order to identify the caller to the agent.

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Genesys Voice Portal

Genesys Voice Portal - CCXML

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Genesys Voice Portal
GVP: EE
GVP: NE
VoiceXML
CCXML
VoIP Standards and Drafts
Media Processing
Genesys Voice Platform interfaces with other Genesys products through Genesys Framework
Media Resource Control Protocol (MRCP)
The web server
The Voice Application Reporter (VAR)
Genesys Studio
The IP Communication Server (IPCS) handles
The VCS software has the following primary functions
GVP is composed of the following software components:
GVP Self-Service
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• Working draft of Call Control XML (CCXML) supported
• Restricted availability feature, available for development and limited production rollouts
• Limited implementation of CCXML tags:
• Call setup
• Call teardown
• Call transfer

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