Media Processing

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Genesys Voice Portal

Text-to-Speech (TTS) - Technology that "reads" text to the caller. TTS involves extensive libraries of spoken words, phrases and ordinals that are combined according to the analysis of the selected text. This technology allows callers to access text content by having it read to them rather than having to see the text in order to receive the information. TTS, by design, is language specific thus not all vendors support all possible languages.

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Genesys Voice Portal

Genesys Voice Portal - Media Processing

Article Index
Genesys Voice Portal
GVP: EE
GVP: NE
VoiceXML
CCXML
VoIP Standards and Drafts
Media Processing
Genesys Voice Platform interfaces with other Genesys products through Genesys Framework
Media Resource Control Protocol (MRCP)
The web server
The Voice Application Reporter (VAR)
Genesys Studio
The IP Communication Server (IPCS) handles
The VCS software has the following primary functions
GVP is composed of the following software components:
GVP Self-Service
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