NICE Solutions Guide
Sponsored Links
MeetUs
| NICE Solutions Guide (VoIP) |
Page 1 of 4 All About Nice Solution VOIP |
| Automatic Call Distributor (ACD) - A system, usually serving a large contact center that automatically directs incoming calls to available sales or service representatives. With ISDN, ACDs can be programmed to read the incoming ANI, and direct the call to a specific agent while the host computer uses the ANI information to query a customer database in order to identify the caller to the agent. |
