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NICE Solutions Guide (VoIP)
NICE Solutions Guide (VoIP) - 1. NICE Perform Standard Package.
Article Index
NICE Solutions Guide (VoIP)
1. NICE Perform Standard Package.
2. NICE Perform Tools
3. NICE Perform Architecture
All Pages
1. NICE Perform Standard Package.

NICE Perform Standard Package will include following modules :
A. Business Analyzer – interactions evaluations and audit trail modules.
B. Reporter
C. My Universe
D. Rules Manager - Scheduler, Storage
E. Monitor
F. Recording On Demand (ROD)
G. User Administrator
H. System Administrator
I. Forms Designer
J. List Editor
NICE has the following capacity on each Module.
• NICE Passive VoIP logger – recording Channels
• NICE Perform Standard package - offers enhanced Web based user interface for quality monitoring.  NICE Perform offers the following features.
o Role based access to the various modules in the suite.
o Recording resources ( channels ) can be dedicated for individual clients on same capture platform (logger )
o All call recording , ROD and Sampling based recording can achieved in the same system
o Centralized administration in a multi hub environment.
o Centralized rule based retention of the calls in the storage center based on the client requirements.
o Resource Resource-Based Security Model (four layers of access control: applications, functions, Interactions and Interaction Data-Fields)
o Fine-grained Access Control (over 60 function-based privileges )
o Support for Network Address Translation (NAT) and Port Address Translation (PAT)
• NICE Interaction Center which will integrate with EPBX for getting the CTI information.
• NICE Storage Center Solution - offers capabilities for rule based Archiving of all Voice calls.
• NICE Screen Logger – for recording screen of the agent desktops according to recording rules.



 

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