3. NICE Perform Architecture

NICE Perform offers a robust yet simple-to-manage and highly flexible architecture based on industry standards. NICE Perform architecture offers an infrastructure that is reliable enough to eliminate downtime, and scalable enough to support fast growth in a demanding business environment. The architecture offers heightened flexibility in terms of add-on applications and can be used in a wide range of environments.
NICE Perform architecture is comprised of the following main layers:
 • Applications Layer: Application Services that enable comprehensive business insight with rich user experience.
 • Engines Layer: Engine process layer that transfer interaction into business knowledge.
 • Capture Layer: Capture of multi-media business interaction.

In addition, the architecture includes:
 • Database Services: A comprehensive database services for interaction related data including data mining and OLAP capabilities.
 • Storage Services: Smart archiving services utilizing leading industry storage technologies.